How can you use your 1800 numbers?
Here a few examples of how you could use your 1800 numbers. But there are many more options, including integrating the service with a virtual office or a fax to email service.
- You are a small business and always need to stay in contact with your customers.
- Your 1800 number redirects your calls automatically and you decide where your calls are answered.
- 1800 numbers can easily be connected to:
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- your fixed-line phone where you or your receptionist can take the call,
- your mobile phone where,
- a Voice2Email service where callers can listen to your personalised greeting or recorded promotion and leaving their details.
- This is simple routing with one answerpoint.
- Your business needs more flexibility and your calls must be answered even if you are not available.
- We can connect your 1800 number to your fixed-line or mobile phone. But in this case if you don't answer or your number is engaged, the caller can be redirected to your receptionist or a live answering service.
- This is complex routing with more than one answerpoint and is ideal for a range of businesses.
- Your business has locations in each State and you want your customers to get straight through to their local office.
- We can connect your 1800 numbers to a different location depending on where the caller is based. Location based routing can range from Statewide right down to exchange level offering great flexibility.
- This is a complex routing solution and is ideal for multi-location service businesses or location based responses to advertising.
- Your business has a complicated name and you want a Business Intro to portray a consistent image.
- Your 1800 numbers are answered by a professionally recorded Business Intro before being redirected to your answerpoint(s).
- You can use any combination of single or multiple answerpoints or live answering after the Business Intro is played.
- Your business has multiple departments and you want to help customers make the right selection.
- "Press 1 for Sales…"
- We can link your 1800 numbers to a Call Forwarding Menu (IVR). The caller selects from the menu options, for example, Press 1 for Sales, Press 2 for Accounts etc.
