How do 1800 numbers work?
What is an 1800 number?
An 1800 number is one point of contact for your business, from anywhere in Australia, 24 hours a day, 7 days a week. With an 1800 number you decide where it directs your calls and how each call is answered. An 1800 number gives you the ultimate in flexibility whether you are a small business or a large national company with offices in each State.
What happens when a customer calls your 1800 number?
The call is redirected depending on how you have configured the service
You decide how you want the call answered, how many answerpoints are set up, where the call is directed and whether you want to incorporate a Live Answering service.
A few of the ways that 1800 numbers can be answered or redirected
- By you at any nominated number; on your mobile or at your office,
- Redirected to another number (your receptionist for example) if your line is engaged,
- At any Interstate or local office depending on where the call originates,
- By our Live Answering service,
- With a professionally recorded Business Intro,
- Using an IVR to provide the caller with pre-selected options.
Or combine any of these services to get the solution that's right for you.
How much does it cost, and who gets charged?
What do you pay?
Our call rates are very competetive but how much you pay depends on the length of the call and whether your caller is local, national or on their mobile. Full details are on the order page.
What does the caller pay?
Calls are free for the caller.*
* If you are calling from a mobile phone please check with you service provider regarding any additional costs.
